Water Department

IMPORTANT INFORMATION REGARDING THE APRIL WATER BILLS PLEASE CLICK HERE

CURRENTLY DUE TO THE RECENT EVENTS REGARDING THE CORONAVIRUS OUR OFFICE IS CLOSED TO THE PUBLIC UNTIL FURTHER NOTICE.

 To Make a Payment: All payments are still being accepted.  You can pay online through this website (accepting credit cards and bank account payments), through the mail or you can drop your payment to the office using the mail slot to the right of the door.  We do not accept payments over the phone and unfortunately at this time we are not accepting any cash payments.   
Contacting the Department:
If you have any other business or questions for the department, please contact the office via email to cadam@georgetownma.gov or waterclerk@georgetownma.gov during normal business hours and a staff Member will contact you as soon as possible.  Thank you in advance for your understanding regarding this situation.       

  • Water Rate Increase - To continue to provide quality water to its customers, the Georgetown Water Department will implement a 25% increase on July 1, 2020. Customers will see the increase with their October 2020 quarterly bill.(Read more)

The Georgetown Water Department (GWD) strives to operate and maintain the municipal water system cost-effectively and conservatively; while providing a safe, clean, and abundant water supply to residents and businesses for their daily needs and fire protection. Rates are established and reviewed regularly to ensure that anticipated operating costs, emergency system repairs, and necessary capital improvements can be funded with a fiscally-responsible approach.

Pay Water Bills

*Please note: there is a $4.95 charge for any credit card payments, this is not a charge by the Town of Georgetown, this is charged directly by the credit card company.  There is no charge to pay online via your bank account.  If a credit card payment is stopped and charged back by the customer, the customer will be responsible for paying the Town of Georgetown the $20 chargeback fee.  In the event of a returned check, the customer is responsible for paying the Town of Georgetown the $25 returned check fee.    

Staff Contacts

Name Title Phone
Marlene Ladderbush Utility Director 978-352-5750
James Gallagher Operations Manager (978) 352-5750
Christina Adam Office Manager (978) 352-5750

Board Members

Name
Nicholas Lawler
Jeffrey W. McClure
Stephen M. King